App chat
For simple questions, this is the fastest login, and for account issues, send a screenshot
When will you get ace56 support?
ace56 support does not require much fuss; the team is available during Dhaka time, and for Bangladesh users, direct talks about bKash, Nagad, Rocket are also possible
Download the app See Help Center
Contact hours and response speed
Rating
Average rating 4.9 out of 5 from 73,114 reviews
Active users
There are now 7.4M+ users, so the message line may be a bit long
This year
ace56 has had the contact setup organized since 2020
Activity
238+ tickets and 99.9% uptime mean help is usually very fast on business days
Support Schedule
Know which channel to use at what time of day in advance, and the table below makes this easier
| Channel | Day | Time | Response time |
|---|---|---|---|
| In-app chat | Mon-Sun | 09:0023:00 | Within 15 minutes |
| Help Center Ticket | Mon-Sun | Deposits available 24 hours | Within 2 hours |
| Email update | Workdays | 10:0018:00 | Same day |
What to do outside hours
If late at night, do it ace56 Help Center See answers for login, APK, and account settings; most of the time they are there
Whether you log in from Dhaka or outside, the same rules apply; for a quick question, note it and then message the next day
Check it yourself quickly
- Check if login is correct
- Match the names bKash, Nagad, Rocket
- Check if there is an app update
- Try again if the network is slow
Contact channels
Help Center
If you need step-by-step answers, go here; payments, registration, and general setup are kept separate
Email Support
For big problems, files, or detailed explanations, write clearly to make the matter clear in 2 lines
3 simple steps before describing the
1. Gather information
Username, time, and what happened, write these 3 things down so the support team understands at once
2. Provide screenshots
If there is an error message, send a clear screenshot of the mobile screen
3. Choose channel
In emergencies, app chat; for details, both tickets and app chat work well during Dhaka time
Three common questions about support
When will I receive a
Generally, you receive a reply within 15 minutes; during busy times it may take a bit longer.
Can messages be sent at night?
Yes, tickets can be submitted within 24 hours; the reply will arrive during the next business hours.
Can I get help with bKash, Nagad, and Rocket?
Bangladesh users have more questions about these payments, so the team will look at that first.
One-click app install
For faster help, open the ace56 App, then log in and open the support chat, and write the issue directly.
Download APK